Thank you for shopping with Kimolon LLC. Please read our policy carefully before making a purchase.
- Final Sale Policy
All items sold on our website are final sale.
We do not accept returns, refunds, or exchanges for reasons such as:
Change of mind
Incorrect size selection
Personal preference
- Eligibility for Refunds or Replacements
We only offer refunds or replacements if the item you received is:
Defective
Damaged
Incorrect (wrong item shipped)
To be eligible, you must contact us within 7 days of delivery.
- How to Request a Return or Refund
To request a refund or replacement, please contact us with the following:
Your order number
A description of the issue
Clear photos showing the defect or problem
Contact Email:
support@kimolon.shop
lisa@kimolon.shop
We will review your request and respond within 1–3 business days.
- Resolution प्रक्रिया
If your request is approved, we may offer one of the following at our discretion:
A replacement item (free of charge)
A full or partial refund
In most cases, you will not be required to return the item, unless specifically instructed.
- Non-Refundable Situations
We are not responsible for:
Incorrect shipping addresses provided by the customer
Delays caused by shipping carriers
Normal wear and tear or improper use
- Late or Missing Refunds
If you have not received a refund after approval:
Please check your bank account again
Contact your credit card company, as processing times may vary
Contact your bank for further information
If you have done all of the above and still have not received your refund, please contact us.
- Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Adress：
3745 VALLEY BLVD 41
WALNUT, CA 91789
Email:
support@kimolon.shop
lisa@kimolon.shop
Phone:
(840) 837-3161