- Where do you ship?
We currently only ship within the United States.
At this time, international shipping is not available.
- How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time:
Standard Shipping: 3-5 business days
Expedited Shipping : 1-3 business days
Please note that delivery times may vary depending on location and carrier conditions.
- How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
- Can I cancel or change my order?
Orders can only be canceled or modified within 12 hours of placement.
After this period, we may not be able to make changes as the order may already be processed.
- What is your return policy?
All items are final sale.
We do not accept returns or refunds unless the product is defective, damaged, or incorrect.
- What should I do if I receive a defective or wrong item?
Please contact us within 7 days of delivery and provide:
Your order number
A description of the issue
Clear photos of the item
We will review your request and offer a replacement or refund if applicable.
- Do I need to return defective items?
In most cases, you will not be required to return the item unless specifically instructed by our support team.
- What payment methods do you accept?
We accept secure payment methods available at checkout, such as major credit/debit cards and other supported payment providers.
- Why hasn’t my order arrived yet?
Shipping delays may occur due to:
Carrier delays
Weather conditions
High shipping volume
If your order is significantly delayed, please contact us for assistance.
- How can I contact customer support?
You can reach us through the following:
Email:
support@kimolon.shop
lisa@kimolon.shop
Phone:
(840) 837-3161
We typically respond within 24–48 business hours.